The Name Behind The Names
Have you ever considered who’s behind the name of the store you buy your products from? You may know the owners or the staff, but do you know who is behind them, and what that means for you as the customer?
Due to changing market conditions and competition from major national corporations, many retail stores are either part of a franchised business or part of a linked buying group.
The store whose name appears on the front of this catalogue is an independently owned small business which is part of a nationwide network of well over 60 stores, all of which are dedicated to providing you, their customer, with a quality service, quality product and value for money.
Construction Supply Specialists, commonly referred to as CSS, is ‘the name behind the names’ in the construction, mining and industrial market segments right around the country. CSS provides the link in the distribution chain between many of Australia’s best known whole- sale suppliers and its membership, which allows them all to join forces and become structured like a multinational.
CSS is an independently owned Australian company, jointly owned by a number of our member stores. It provides each member with direct links to key product suppliers, national pricing contracts that result in competitive pricing at the coal face, professional catalogues, marketing support services and general support and technical assistance when and where required.
All CSS member stores are the highest quality and are experienced market leaders in the industry segment they operate in. They understand what they sell, whether it’s hand or power tools, fasteners, adhesives, sealants, grouts, safety products, lifting products, abrasives, materials handling equipment or whatever else they deal in. Add to this the support of their industry leading sup- pliers and you have a great combination which ensures ‘we deliver’ in all aspects of your purchasing expectations.
All CSS members are selected using stringent selection criteria that include: having long-term market experience and credibility, showcasing a wide range of product and services available and a strong desire to provide excellent service to its customers.
Many of the products you buy, whether on a daily basis or for special applications, often need to meet Australian standards and be fit for purpose. It is also important that the people you deal with subscribe to quality and safety standards. Certainly CSS members are professionals who follow this mantra and can provide quality advice, ensuring you, the customer, get the right product for the job.
Knowing that the store you deal with is associated with one of Australia’s leading Marketing Support Groups in CSS, you can rest assured that you can expect to get the best in product and after-sales support available today. As a team, CSS and its members are backed by a multitude of experience, gained un- der Australian conditions, from leading brand suppliers of some of the world’s most recognised brands.
If you want to know more about the CSS group and its association with the store you deal with, why not ask your store contact.
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