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The G-Tek® commitment

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Annually, thousands of Australian workers face hard injuries that could have been prevented, casting a shadow over their futures and the industries that drive our economy forward.

These injuries range from minor cuts and bruises to severe lacerations, leading to significant downtime, financial loss, and, in some cases, life-altering consequences. The solution, while complex, starts with a simple choice: selecting the right safety gloves.
In various environments and industries, from construction to manufacturing and beyond, the line between risk and safety is as thin as
the pair of gloves on workers hands, so choosing the right gloves is more than a compliance checkbox; it’s a crucial decision impacting worker safety and productivity.

For over three decades, G-Tek® has led the charge in hand protection innovation, a commitment born from the vision of Protective Industrial Products (PIP®). Evolving from simple cotton knits to today’s advanced seamless knit gloves.
With hands constantly exposed to hazards, some may point to the variety of options available in the market as evidence of saturation. However, G-Tek sets itself apart with a relentless drive for innovation, as it offers more than protection; it offers a promise of high performance, unmatched cut resistance, and commitment to each individual worker’s safety and productivity.

From the construction site to the mine site, and onto the manufacturing floor, G-Tek delivers a comprehensive glove range. This ensures that every worker, no matter their field or task, can find a G-Tek glove that perfectly suits their needs, whether it’s cut resistance, grip, or dexterity. This dedication reflects G-Tek’s commitment to addressing the unique requirements of each task, and potential risk.

The debate often circles back to whether gloves can provide robust protection without compromising on dexterity and comfort. G-Tek’s answer is a confident yes. Through the utilisation of advanced yarns and ergonomic designs, G-Tek gloves promise not just ultimate safeguarding but also precision and comfort in movement. This ensures that even the most intricate tasks, such as handling small parts or rough construction materials, are performed with ease and efficiency.

The ethos of G-Tek, centered on providing “protection workers want to wear,” is more than a tagline—it’s a philosophy guiding every product
development decision. This ensures each glove is a perfect blend of safety, functionality, and comfort, meaning workers no longer have to choose between protection and productivity; G-Tek guarantees both.
The effectiveness of G-Tek gloves is not just a claim but is backed by global safety standards and real-world applications. Workplaces that have adopted G-Tek gloves report significantly reduced rates of hand injuries, attesting to their superior protection and durability. G-Tek is not just about manufacturing safety gloves; it’s about championing the cause of safeguarding every hand that plays a role in Australia’s growth and innovation.

As we look ahead, the choice is clear. For industry leaders, safety managers, procurement officers, and workers themselves to recognise
the long-term benefits of investing in quality hand protection solutions.

Choosing G-Tek gloves means more than just complying with safety standards. It’s about making a commitment to the future—ensuring
that every action is secure, every hand is protected, and every task is completed with confidence. Let us not wait for statistics to dictate the narrative. It’s time to act, to choose G-Tek gloves, and to secure a safer tomorrow for all.

Nice and secure

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ICCONS is a leading expert in construction fastening systems, operating nine branches and employing 75 professionals across Australasia and is deeply committed to supporting the independent dealer channel and investing in its people, products and marketing tools. The company specialises in anchoring, adhesives, screws, rivets, forced entry powder and gas systems along with a full suite of drill bits and accessories, and its range is used on projects from domestic low-rise construction to major signature Australian infrastructure projects.

In 2020, the Melbourne company won Best B2B Online Retailer in the Australia Post Online Retail Industry Awards (ORIAs) for transforming into a more digitally agile business, offering B2B clients the very best in online merchandising, service, functionality and customer experience.
Managing director Philip Rose says the company remains as firmly focused on investing in the sector and meeting the needs of the market as ever, recently unveiling both its Anchor Armour (AA) platform and LearnPRO initiatives. The first range of products launched on AA was ICCONS screw bolts, the broadest range available in Australia across its ultimate, premium and standard categories. The AA platform is designed to help users, dealers and engineers easily buy products and access information and technical support.
As Rose explains, AA supports loyal dealers by creating ‘pull through’ of ICCONS products by removing any barriers. This is coupled with a world first and highly successful Redemption Program, rewarding end users for their loyalty to the ICCONS brand with top
quality merchandise.

LearnPRO is ICCONS’ education platform for its dealer network, engineers and end users providing engaging technical, commercial and personal development training courses in one easy-to-use platform.
Rose explains the need for educational content has never been greater because of increasing construction regulations and building requirements.
“Both Anchor Armour and LearnPRO are examples of ICCONS drive to innovate and stay ahead of our competition,” he says. “Both require
enormous investment and ongoing resources to keep these tools polished, but we know that these initiatives all work to drive growth in our dealer network and, in turn, in our own company.
“The LearnPRO platform, in particular, is in its infancy, but the feedback has been overwhelmingly positive and with a roadmap ready for LearnPRO additions, we see it as a pillar of the company’s offerings into the future.”
With a dedicated engineering team and state-of-the-art testing laboratory, there have been countless innovative additions to ICCONS’s ranges and constant product improvements.
Rose says the company is uncompromising on quality. “As the Australian construction landscape continues to evolve, we remain right across all the relevant Australian Standards, anticipating changes and delivering the best quality, fit-for-purpose product range in the market.”
He explains ICCONS identified early the opportunity for more efficient fixing options with the growth in light-gauge steel-frame construction in Australia.
Structnail is the result; a patented pneumatic or gas actuated nailing system that cuts down installation time drastically. With its unique shank knurling and super-sharp point, Structnail pierces and grips on light-gauge steel, returning outstanding loads and making it a perfect
substitute for traditional screw methods in a huge number of bracing, cladding, building rap and flooring applications.


Another product, Screwbolts has quickly become the fixing of choice for anchoring, from do-it-yourself jobs to major infrastructure because of its versatility, high-load performance and quick installation.
Rose says ICCONS has invested extensively in its Screwbolt range, re-launched via the Anchor Armour platform. It boasts the largest range of concrete and masonry screw bolts in the Australasian market across ultimate, premium and standard offerings.
“In addition, adhesive anchoring has been the core of post-installed concrete anchoring for some time. Now with the growing need for European Technical Assessments within the National Construction Code, Australian Standards and demand from users, the ICCONS Chemical Injection platforms again remove the barriers for users.
“ICCONS is proud to have the broadest range of Chemical Injection Systems via its ‘Chemselect’ offering, with systems suitable for ultimate, premium and standard performance requirements.
“Using an ICCONS Ultimate Performance ChemSelect Injection System can reduce anchor embedment by more than 50 per cent, saving drill
time, material use and cost drastically when compared to standard competitor product.
“We continue to strive for unparalleled service onsite and online. Where COVID-19 may have shocked other businesses into cost-cutting measures and reducing headcount, ICCONS believed that its people would be the solution to any headwinds such an event presented. And we were right; this has been an incredibly valuable lesson, as ICCONS people and, in turn, the service to our customers has been the driving force behind our success.

“You won’t find the ICCONS brand in any of the big box retailers, and more importantly for our dealers, you won’t see ICCONS selling direct to the end user market either.
“This means our dealers will never have to watch their backs when dealing with ICCONS; the brand equity and demand for our products that we have built over the past 10-plus years is for our dealer and user network, ultimately giving them confidence they are dealing with a reputable and quality-driven team of people.”

From on high

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Height safety is vitally important across all industries. After all, you don’t have t be very high off the ground before a fall is potentially fatal. This is clear when working at heights on a building site or undertaking a roofing job. The surprising thing is that height safety can be an issue even when working at ground level. If there’s a deep pit nearby, the same safety procedures are required to be followed. The term ‘height safety’ refers to anywhere there’s a risk of falling, including falling into something.


“Safe Work Australia produces codes of practice for high-risk tasks in the workplace,” says Martyn Temple, product specialist at Werner Co Australia. “The company manufactures and distributes a wide range of safety access products, fall protection and vehicle storage systems.
It’s also Australia’s largest distributer of ladders under the Bailey and Werner brands. Safe Work Australia’s ‘Codes of Practice’ publications cover the best work practices for workers at a high risk of injury. These include working at heights, along with other risks such as noise levels, asbestos removal, and working with chemicals.”


CLIMBING HIGH
One of the most commonly used tools when working at heights are ladders—from home DIYers to huge construction sites. The user might only be a metre or two off the ground but a fall can still cause significant injury.
It’s important to be aware that when working from a step ladder, it is more stable in one direction. Workers should face the ladder while working, not stand on it and twist to work to the side. This can cause the ladder to topple over.
“The majority of all ladder accidents are from people overreaching to the side,” says Temple. “When working on a ladder, your centre of mass is higher so it’s easy to overbalance. Once this happens, the instinctive reaction is to throw your weight in the other direction causing the ladder to tip over. The force on the ladder is then transferred to one leg that can cause it to buckle. After the accident, a common assumption is that the ladder collapsed. The reality is that overreaching causes one side to lift off the ground, putting a dynamic load on one point.”
It’s imperative to ensure your ladder is in good order. People commonly damage their ladders but keep using them. Unfortunately, once damaged, it will eventually break with further use.


PROTECTION FROM FALLING
Fall protection is an all-encompassing term for when a system is put in place to protect a person working at heights. It includes full body harnesses, rope grabs, anchors and guardrails. It also includes edge protection that stops people falling from a roof.
“All identified risks at work should have a hierarchy of control applied to reduce the level of risk,” says Temple. “In order of importance, they are: eliminate the hazard, substitute the risk, use engineering controls, use administrative controls, utilise PPE. You should only move to a lower level when it’s not practical to use a higher order control.”
All safety equipment clearly states to inspect the equipment with each use. The onus is on the user to take responsibility for their own safety. This commonsense approach is essential to reduce injury.
“For example, there’s no point in using a harness that has been stained with chemical detergents or solvents,” says Temple. “It can create weak points that may tear apart if you fall. If you’re using other people’s ladders, you need to make sure everything’s safe. A thorough
inspection can save you from pain, injury, financial loss and even death.”


END COMPLACENCY
Workers in construction should undergo White Card Training covering all aspects of safety onsite. The program was introduced to ensure everyone has an understanding of safe work practices.
Individual construction sites are also required to do their own induction on the basic safety concerns for that site. The key thing when working at heights is not to be complacent.
“People who only use a ladder occasionally are very careful,” says Temple. “People such as riggers are aware of the risk because they’re highly trained. Many tradies tend to become complacent because they use ladders every day and have never had an injury. They simply forget that when working at heights, a fall can be disastrous, particularly if there’s a lot of brickwork and steelwork around. Falling onto
something in that environment is the most common cause of serious injuries and death. Even in domestic situations, there are hazards such as bench corners and furniture. Don’t be complacent—ever.”

Pferd’s CS-X ChainSharp

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Say goodbye to cumbersome chainsaw maintenance with PFERD’S CS-X ChainSharp, the ultimate solution designed to make chainsaw sharpening hassle free. The CS-X ChainSharp marries efficiency with user-friendly features, making it a game changer for both professionals and enthusiasts.

The CS-X ChainSharp boasts a unique one-step operation for sharpening saw teeth and adjusting the depth gauge.
This innovative design streamlines the sharpening process, allowing users to achieve precision and consistency effortlessly. Experience the satisfaction of razor-sharp chains and optimal cutting performance in a single, seamless operation.

PFERD offers five sizes of the CHAIN SHARP CS-X chain saw sharpener adapted to different chain pitches. Available in 3.2mm, 4.0mm, 4.8mm, 5.16mm and 5.5mm file diameter, there is sure to be a ChainSharp for every chainsaw.
Switching from right to left tooth without the need for complex conversions sets the CS-X ChainSharp apart from the rest. This flexibility caters to diverse cutting needs, offering a level of adaptability that enhances user convenience and efficiency. No more interruptions or adjustments – the CS-X ChainSharp adapts to your workflow with ease.


Additionally, the CS-X ChainSharp simplifies file replacement through its easy side opening. This thoughtful design ensures that users can effortlessly replace files, reducing downtime and maximising productivity. It’s a tool that not only sharpens your chainsaw but does so in the most efficient way possible.


Crafted with durability and user satisfaction in mind, PFERD’s CS-X ChainSharp is a testament to precision engineering. Upgrade your chainsaw maintenance routine and experience the benefits of a tool that delivers on its promises.

Choose the CS-X ChainSharp.
For more information speak to your closest PFERD distributor.

Rolling solutions

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Richmond Rolling Solutions is the new name for the Australian family-owned and operated company that has been supplying wheels, castors, materials handling equipment and so much more to Australian businesses for over 65 years.


As the third generation of the Winslow family comes to the forefront and their 8,000+ product offering grows, it was time for the family-owned business to adopt a new name that truly represents everything they have to offer.
The name change signifies the company’s evolution in rolling solutions from wheels and castors to trolleys, dollies, lifting equipment, conveyor solutions, gate systems, and more recently, Autonomous Mobile Robots.
Engineering expertise, service and quality have set Richmond apart from the competition for decades and this has led the business to
become a leading solutions provider.


Still your number one choice for wheels and castors and materials handling equipment, the team at Richmond acknowledged that this is only a fraction of what they have to offer.
A new name was needed to reflect the real identity of the business.
Richmond Rolling Solutions is your ‘one-stop shop’ supplier for everything lifting, moving, and storing.


Follow closely as they continue to expand their product range, services and supply network to provide even more rolling solutions to Australian businesses.

Dehydrated?

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Did you know it only takes 2% of dehydration to result in up to a 50% decrease in work and mental performance?

To ensure a safe working environment. an adequate supply of cool drinking water and providing electrolytes such as Sqwincher® is crucial for the prevention of dehydration, heat stress, injury and, in the worst cases, death.
Sqwincher® has served Australian workers since 1999 and is a recognised leader in providing safe and effective electrolyte replenishment products that promote fast hydration and good health.

Create a safer and more productive working environment by making Sqwincher® an essential part of your heat stress management plans.
Not only do the Sqwincher® products taste great, are low in sodium, and are available in regular, frozen and sugar free options, but they are also certified under the BRC global standard for food safety.

The range includes a variety of flavours in the following products:
● Liquid Concentrate – Designed to help replenish fluids and electrolytes, keeping people with hard working lifestyles going.
Low sodium, caffeine free and gluten free. Sizes available: 2L (mixes up to 20L) and 500mL (mixes up to 5L).
● Qwik Stiks – Portion control sachets for on-the-go-use. Just add one Qwik Stik to a 600mL water bottle, shake and enjoy!
● Fast Pack – Easy to use on-the-go electrolyte enhanced beverage. Simply tear off the top of the packet, fill with water to the indicated line on the pack, and enjoy your drink straight from the pack.
● Frozen Sqweeze Pops and Sqweeze Pops Zero – provides electrolytes for your body and helps to cool your core body temperature fast with its frozen format.

Hydration that works™.
To place an order or for further information on the Sqwincher range, contact your CSS Member store.

Breathe easy

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Great Southern Safety P2 respirators are the first cup style P2 masks manufactured in Australia, and are designed specifically for tradies, renovators and home users. They provide a high level of filtration, capturing airborne particles, including dust, silica dust, asbestos and
bushfire smoke.


PROUDLY MANUFACTURED IN AUSTRALIA
Great Southern Safety’s P2 masks are proudly manufactured in Australia safeguarding them against currency fluctuations and shipping delays. They meet the requirements of Australian & New Zealand Standard AS/NZS 1716:2012 and are independently tested, undergoing rigorous quality checks.


COMFORT FOR TRADIES
The masks are shaped to provide a snug and ergonomic fit with the cup design ensuring minimal contact with the mouth and nose, reducing moisture build up and giving better breathability and the ability to easily talk. Added features such as an adjustable nose band and dual straps ensure tradies can feel comfortable for long hours on the work site.


SILICOSIS RESPONSE
Silicosis is a growing concern for those working with materials such as bricks, tiles or concrete. It is a progressive and potentially fatal lung disease caused by inhaling naturally occurring crystalline silica dust.
Industries where workers are most affected are construction, mining and manufacturing, where exposure to the fine silica dust is common. Silicosis can lead to lung scarring, breathing difficulties and even death in severe cases.
Great Southern Safety recognises the growing concern about this disease, and their P2 masks are a locally manufactured response to help address the problem and protect workers in high-risk industries.


AVAILABLE NOW
Great Southern Safety P2 respirators are available in both valved (GSSP2V) and non-valved (GSSP2) options for different preferences and work environments and are available now through CSS members stores.

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Better by design

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With more than 75 years’ experience, Collier & Miller’s engineering division is one of Australia’s most experienced manufacturers of specialist agricultural machinery. Their extensive product range, all designed and produced in Australia, has evolved over many years to meet the full needs of its farming customers.
First established in 1946 as WS and MR Collier Engineers by WWII veteran Bill Collier, the company didn’t become Collier & Miller until fellow RAAF veteran Ron Miller joined the business in 1957.
Operating out of a humble tin shed in Griffith in rural NSW, its early years were spent mainly offering welding services and machine repairs to local farmers, and manufacturing items such as grain silos, stock crates and trailers.
Fast-forward to now and the business employs over 180 staff and operates a large 14,600m2 engineering workshop, in addition to its highly successful retail arm.
Chris Miller, Ron’s grandson, joined the business in 2008, becoming general manager in 2014. Miller says the company’s recent decision to add a further 1800m2 to its workshop space is supporting its expansion into larger land-forming equipment, as well as its foray into the cotton industry and its efforts to export machinery internationally. “Our product range includes land-forming and earthmoving machines, cotton trailers and cultivating equipment. Everything our engineering division sells is made and assembled onsite. This ensures we maintain complete control and oversight of the manufacturing process.”
Engineering division manager Paul Giovinazzo says the fact that Collier & Miller mainly deals with seasonal based sectors means the challenges the business faces are quite different to those faced by competitors.
“At one time of the year we might be supporting cotton growers and at another time wheat farmers and then rice farmers and so on. A wide range of factors influence customer needs and demand, such as weather conditions, commodity prices and other economic factors.
“When our customers are harvesting, they can’t afford downtime. Repairs are very important, and everything is time sensitive. About one-third of the work we do is responding to customer repairs and breakdowns.”
While Collier & Miller stock replacement parts for all major machinery brands and models, Giovinazzo says its engineering capabilities enable it to manufacture replacement parts onsite and produce reproductions of products and parts otherwise difficult to source.

In addition to the business’s core machinery product range, it also works with clients—many second and third generation customers—to custom design and build niche products to suit specific requirements. This accounts for approximately 20 per cent of its work.
Innovation lies at the heart of the business, which Giovinazzo says is “constantly” looking at new product ideas and enhancements to continue to improve customer efficiencies.
Among the more unusual projects the team have been involved with was developing a “moon buggy” implement to unload and move cotton modules.
“The customer had purchased one of our cotton cartage trailers, which carries nine cotton modules, and wanted a way to move nine modules, rather than the six a standard buggy can move. We’re actually building another one for the same customer at the moment,” he says.


More recently the firm worked alongside the egg industry to assist a key client in building a mobile poultry shed or caravan to cater to producers selling certified organic and free-range eggs.
Giovinazzo says the shed can house 5000 chickens, easily allowing them to move site every couple of days to range freely on different pastures and then sleep in their mobile hen house at night.
“We also create the frames for the local citrus sculptures which form part of Griffith’s annual Spring Fest festival and are a big tourist attraction for our community.
“We see ourselves as a genuine partner to clients and draw upon feedback and inspiration from our customers to ensure our product offering hits the mark and is best in market. For example, we might spend six months speaking to customers about a particular product they use and analysing all of the feedback they have and where they are having problems and then we’ll create a product that’s better and that also delivers a better experience for the customer.”
Miller says staff continue to be inspired and motivated by the opportunity to improve efficiencies that support customer success. “For us, we see innovation as essential to our future. We constantly aim to do better and create industry-leading ideas and solutions.”
For several years now Collier & Miller has been following so-called ‘lean manufacturing’—a production process based on an ideology of maximising productivity while simultaneously minimising waste within a manufacturing operation—to build what Miller calls “a culture of continuous improvement”.
Building this culture has been incredibly important, he says. “We have several different ways to ensure the team is working together to
identify opportunities for improvement and innovation, no matter how big or small.”

Nailed it

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The Jamieson family have a rich history of over 60 years in the fastener industry stretching across three generations. Currently, Brett Jamieson is at the helm as managing director of Airco Brands. This Australian-owned operation originated in Sydney in 1995 with the business consistently expanding and diversifying. It now boasts six sites across Australia.
Airco Brands cross-sells into multiple industries such as construction, industrial, retail, and rural markets.
Jamieson takes pride in upholding his family’s legacy, balancing his time between Melbourne, Sydney and overseas. He utilises a hands-on
approach that has propelled this family business from strength to strength.
Anthony Cullen is the marketing specialist at Airco Brands. “Even though we’re primarily a fastener company, we’re diversified in the industry segments we service,” he says. “We predominately supply fasteners to the industrial, trade and retail hardware channels. We offer
a comprehensive range, including collated nails, pneumatic tools, compressors, and loose fastenings.
Our distribution centres are strategically positioned across the country, accompanied by a large sales team actively engaged in every state.”
Airco Brands boasts one of the largest and most diverse fastener ranges in Australia, ensuring there is a fastener suitable for every job. As an Australian company, its products are specifically designed to withstand the rigours of the country’s harsh conditions.


BEST BRANDS
The Airco Brands product portfolio is wide ranging with applications in numerous industries. These high quality, reliable brands are the
cornerstone on which the business stands. Along with its own Airco products, it boasts some of the most trusted brands in Australia. In 2016, it acquired Otter, a prominent name in the Australian hardware space. The Otter range of fasteners has been used by builders and DIYers since the 1950s.
“Through Airco, the Otter brand has national distribution,” says Cullen. “We sell it through retail hardware chains across Australia.”

Airco Brands continues to solidify its position as a trusted distributor of top tier products in the Australian market.
The inclusion of renowned brands, such as Senco and Cobra, in its portfolio reflects the company’s commitment to offering a diverse and high-quality range of tools, fasteners, and anchors.
This strategic expansion allows Airco Brands to cater to the varying needs of all their customers.
“We’re very proud of our reputation as a reliable and comprehensive solution provider in the construction, industrial and hardware channels,” says Cullen.


CONSTANTLY INNOVATING
Airco Brands recently launched Evolve battery-powered tools under the Senco brand. The framer and bradder offers power and efficiency without the hassle of hoses, compressors or fuel cells.
One of their big advantages is their refill capability.
“Users can refill the cylinder of the guns on site instead of having to take them to maintenance centres,” says Cullen. “The many advantages of battery powered tools have seen a huge uptake across all areas of industry.”

A real success story for Airco Brands has been its range of low-noise compressors. Despite the popularity of battery-powered options, pneumatic tools are still widely used on building sites. Low-noise compressors, available in the Senco and Colt brands, have significantly lowered decibel ratings.
“Users love it,” says Cullen. “You can hear your workmates easily. There is no need to yell to make yourself understood. These compressors also lower the risk of hearing damage.”
Complementing the Otter brand of nails, screws, rivets, nuts and bolts, Airco introduced the Dexpert range of self-drilling decking screws this year.
It’s a perfect partnership because for the past 15 years, Airco Brands has run a successful decking promotion called Decktober designed to encourage people to build or upgrade their entertaining areas in time for Christmas. According to Anthony Cullen, it’s one of the longest
standing fastener promotions in the hardware industry in Australia.


AUSSIE CONDITIONS
Everything that’s manufactured or distributed by Airco Brands has been extensively tested for Australian conditions. The Airco salesforce is
constantly liaising with stores and end users to gather feedback. Every item that’s imported meets—and exceeds—Australian standards.
“We never import something and just stick our name on it,” says Cullen. “Everything is extensively tested. A perfect example is Evolve tools. We tested them for 18 months in Australia before bringing them to market. We need to be certain that we only supply the highest quality products that can do the job that’s asked of them.”


ONLINE IN REAL TIME
Airco Brands has recently introduced a new company website and online ordering portal (aircobrands.com.au). While it’s only for business-to-business customers, once logged in, there’s real-time pricing, promotions, accounts information and much more.
The ordering process is streamlined, efficient and trustworthy.
“The portal has received very positive feedback,” says Cullen. “After successfully launching a number of new products this year, we will continue to enhance our product ranges. Our latest release is window packers that complement our range nicely. There’s going to be a lot of new product launches over the next 12 months. It’s an exciting time for us; watch this space.”

Masters & apprentices

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You’ve navigated through Australia’s ongoing tradie shortage and hired a unicorn – an enthusiastic apprentice who can start straight away. Now what?

Getting an apprentice on the tools isn’t as straightforward as onboarding a more experienced, fully qualified worker. But if you can get your paperwork in order, put fair procedures in place and commit to being a supportive mentor, your business is likely to benefit from a loyal, hardworking apprentice.


SIGNED, SEALED AND DELIVERED
An apprenticeship is a structured training arrangement of usually 3.5- or four-years duration that combines practical experience at work with off-the-job training provided by a registered training organisation.

Once you’ve found the apprentice you’d like to hire, it’s time to sign the contracts—an employment contract between you and the apprentice, and a training contract between you, the apprentice and the registered training organisation.
These contracts are usually facilitated by an Australian Apprenticeship Support Network (AASN) provider, explains Shristi Naidu, area manager at Apprenticeship Support Australia. “We do the sign-up of apprentices,” she says. “We liaise with the government department and state training authorities, and we submit the contract on behalf of the state training authority.”
Once you receive confirmation from your AASN, your apprentice can start work. This organisation will also do most of the paperwork and administrative tasks for maintaining and completing the apprenticeship, check your eligibility for government incentives and subsidies, and offer advice and support during the apprenticeship—for free, thanks to funding from the Federal Government.


ON THE SAME PAGE
Apprentices are employed to work, but they’re also expected to learn, so it’s important to support and encourage formal training—even when you’re going through a busy period. “They might go to TAFE one day a week, or sometimes for a block of days,” explains Naidu.
The need for supervision is one of the other major differences to managing a fully qualified tradie, says Warrick Bidwell, co-founder of business consultancy Tradies in Business.
“Sometimes employers don’t realise how much direct supervision apprentices need, both legally and in terms of making it a great experience for the employer and for the apprentices themselves,” he says. There are strict rules in each state around supervision. Naidu says her organisation makes sure apprentices have “a qualified and experienced supervisor at all times”.
Bidwell says it can be helpful to put some simple policies and procedures in place, especially when it comes to customers, to make sure everyone knows what’s expected of the apprentice, the people charged with supervision and the wider team.
“It doesn’t have to be super complex. Is the apprentice going to speak to customers? If so, how will you introduce your apprentice to them?” he says.
“Being proactive with communication can keep things positive with your customers and make sure the apprentice has a good experience.”
Involving the other members of your team in the onboarding process can also contribute to building an inclusive workplace culture.
“If you’ve got two or three tradespeople already in your business, they may have their own ideas about what bringing on an apprentice could look like, and their values and beliefs might not match yours as the business owner,” Bidwell says. “So having open conversations—this is what we’re doing, this is why we’re doing it, this is how we want it to happen—can be helpful.”
And if your apprentice is still a teenager, communicating with their parents can help to sort out any issues quickly and efficiently, Bidwell says.
“Don’t underestimate the role parents play in an apprenticeship; try to include them where possible.”


BEING A MENTOR
Mentoring and supporting your apprentice is an important aspect of the employment arrangement. Bidwell suggests an initial conversation to discuss goals, as well as regular follow ups.
“You might share your plan for the next three years and ask what your apprentice’s goals are, so everyone can have clear expectations going into it, rather than finding out after two and a half years that they are not hanging around,” he says.
“Then you can have weekly face-to-face, one-on-one feedback sessions with your apprentice to find out how they’re going, give them an opportunity to download, give some feedback, and show them that they’re supported—and not just there to sweep floors and pick things up from Bunnings.”
Naidu suggests celebrating the acquisition of new skills throughout the apprenticeship. “If you set goals and achieve those goals, it’s very exciting—for everybody in the team,” she says.
Indeed, Bidwell says, mentoring offers a substantial opportunity. “If you do it well, the apprentice can stay on and become a huge asset to your business. And if not to your business specifically, then definitely to the industry at large.”